About the job
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Job Description
E-commerce Backend Management:
Oversee daily operations on e-commerce platforms (Amazon, Flipkart, etc.).
Monitor product listings, stock availability, and customer orders.
Coordinate product updates, promotional activities, and pricing changes.
Handle order processing, returns, refunds, and logistics-related issues.
Customer Feedback Handling:
Manage customer queries, feedback, and complaints through email, WhatsApp, and other communication channels.
Ensure timely resolution of customer issues and report recurring problems.
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